Frequently asked questions
Will I see the actual bag before it ships?
Yes. Before dispatch, we email photos of the actual item prepared for your order so you can review it first. After your review, we complete the final packing and shipment.
Will the bag I receive look like the product photos?
The product photos show the style, colour and overall design of the bag. Small variations may occur between individual items, which is why we also send photos of the actual bag prepared for your order before it ships.
This way, you can see the item being prepared for you rather than relying only on product photos.
What do you check before dispatch?
Every order is individually reviewed before shipment.
We pay particular attention to the material, stitching, hardware, edges, structure, interior and overall condition of the bag before it is packed.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
